They are Selling you the Blues.
Emotional Capital is the most valuable currency in service-based capitalist societies — Emotional and Aesthetic Labour. I published this article two years ago when I was going through a crisis of conscience. I thought that I was being overly negative. However, this week I have read a series of articles by the Harvard Business Review that has made me reassess my judgment. https://hbr.org/2022/11/the-emotional-toll-of-frontline-labor?utm_medium=email&utm_source=bigidea_hbr100&utm_campaign=email_update_20220930&utm_content=bilist&deliveryName=DM229945